I have tried this website for the very first time but i m really amazed and glad that not only there customer service is good. They are managing big and small brands very nicely. And just to give heads up to people who take stitch option specially custom. You have to wait patiently it might sometimes take a month. Which is usually the case for most websites for stitch option.
My prayers are for Qaswaa team. May Allah put more barakah in your buisness.